Limit Breakers Tutoring

Limit Breakers Platform – Terms and Conditions
Last Updated: August 6, 2025

Please read these Terms and Conditions (“Terms”) carefully before using the Limit Breakers online platform. By registering an account or using our services, you (“you” or “the user”) agree to be bound by these Terms. If you do not agree, please do not use the platform or services.

1. Overview of Services

Limit Breakers (“we,” “us,” or “our”) is an online education platform specialising in 11+ exam preparation. We offer:

• Online Courses – Video lessons, exercises, and quizzes
• Live Tutoring – One-on-one or small group tutoring sessions
• Assessments and Mock Exams – Timed practice with instant feedback
• Progress Tracking – Reports and analytics for parents and students
• Downloadable Materials – Worksheets and past papers for personal use
• Past Paper Purchases – Access to official past papers for personal study

We do not guarantee admission to any school or specific results; success depends on the student’s effort and learning.

2. User Registration

• Accounts require accurate personal information.
• Users under 18 must have a parent/guardian register and supervise use.
• Parents are responsible for children under 13 and must provide consent.
• Users are responsible for maintaining account security and notifying us of any unauthorised use.

3. Payment and Access

• Both free and paid content are offered (subscriptions and one-time purchases).
• Payments are processed securely via trusted third-party providers (e.g., Stripe, PayPal).
• Taxes and VAT are applied where required.
• Access is granted once payment is confirmed.
• Subscriptions auto-renew unless cancelled; free trials convert to paid plans if not cancelled on time.

4. Content Access and License

• Users receive a personal, non-commercial license to use materials.
• Content must not be copied, redistributed, or shared outside your household.
• Downloadable materials are for personal use only and may be watermarked.
• Unauthorised sharing or misuse may result in suspension or termination.

5. User Conduct and Responsibilities

• Use the platform lawfully and appropriately.
• Maintain academic honesty; no cheating on assessments.
• Behave respectfully during live sessions; harassment is prohibited.
• Parents must supervise minors and ensure compliance with these Terms.
• Do not share personal contact details with tutors outside official channels.

6. Privacy and Data Protection (Updated for GDPR Lawful Bases)

Your privacy is important to us. We process personal data in line with the UK Data Protection Act 2018 and UK GDPR.

Lawful bases for processing include:

• Consent (e.g., marketing emails)
• Contractual necessity (to deliver purchased services)
• Legitimate interests (to improve services or detect misuse)
• Legal obligations (e.g., safety or regulatory requirements)

We collect personal and usage data to operate the service, including account details, learning progress, and limited device data. Payment details are processed by secure third parties.

Parental consent is required for users under 13. Parents may request deletion of their child’s data by contacting [email protected].

See our [Privacy Policy] for full details.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Enable essential site functions
• Personalise the user experience
• Analyse traffic and improve services

By using our platform, you consent to cookie use in line with our [Cookie Policy], which explains types of cookies and how to manage preferences.

8. Refunds and Cancellations

• Subscriptions may be cancelled anytime; access continues until the end of the billing period.
• Subscription fees are generally non-refundable once charged, except in extenuating circumstances.
• One-time digital purchases are non-refundable once accessed or downloaded.
• Tutoring sessions may be rescheduled or refunded if cancelled per our session policy.
• Refunds are issued to the original payment method; please allow 5–10 business days.

9. Intellectual Property

All content, including videos, quizzes, and downloadable materials, is owned by Limit Breakers Tutoring Ltd or its licensors.

• You may use materials for personal educational purposes only.
• You may not copy, distribute, or resell our content.
• Official past papers and third-party content are also protected by copyright.
• User-generated content (e.g., forum posts) remains your property, but you grant us a license to display and operate it within the platform.

10. Reporting Infringement or Abuse

If you believe content on our platform violates your rights or the law, email [email protected] with:

1. Description and location of the content
2. Nature of the infringement
3. Your contact details and confirmation of your ownership or authority

We will investigate and take appropriate action, including content removal if warranted.

11. Termination and Suspension of Accounts

We may suspend or terminate accounts for:

• Breach of Terms
• Non-payment
• Misuse or illegal activity
• Safety or safeguarding concerns

Users may delete accounts voluntarily; data will be handled per our Privacy Policy.

12. Dispute Resolution

If you have a complaint, please email [email protected] before initiating legal action. We aim to resolve issues within 5 business days where possible.

13. Limitation of Liability

To the maximum extent permitted by law:

• Limit Breakers is not liable for indirect or consequential damages, including loss of data, profits, or access.
• Our total liability for all claims shall not exceed the amount paid by you in the 12 months prior to the claim.
• Nothing limits liability for death, personal injury, or other cases where exclusion is prohibited by law.

14. Governing Law and Jurisdiction

• These Terms are governed by the laws of England and Wales.
• Disputes shall be resolved in the courts of England and Wales.
• Consumers outside the UK retain any non-waivable local consumer rights.

15. Institutional and School Access

If accessing as a school, tutoring company, or organisation, you must have a licensed organisational account. The organisation is responsible for compliance with these Terms by all its users. Contact [email protected] for partnership terms.

16. Contact Information

Limit Breakers Tutoring Ltd
 Email: [email protected]
 Registered Office: 27 Old Gloucester Street, London, WC1N 3AX, United Kingdom.